Update: April 26, 2020 – 9:54 AM CDT
The planned maintenance on 4/25/2020 was intended to improve the efficiency of our core network and minimize the number of devices that would need to participate in routing of traffic and expand our capacity for distinct network segments. We are anticipating further expansion, plus adding a fast distribution layer for some new storage demands we are seeing.
This was a carefully planned event and in all of our tests had predictable results, however once performed in production produced some serious, unexpected problems. We are working to revert all changes and restore connectivity and stabilize our network, but it is a delicate process and is ongoing. We will do our best to plan carefully and keep you informed as we move forward.
Our immediate time and focus is on stabilizing the network and investigating any potential lingering problems. Then we will turn our focus on what went wrong and how we can better test and anticipate potential issues going forward, and introduce these changes in a less impactful way, or provide more notice and a larger window of time.
Our goal is to respond to the challenges posed by significant increases in demand as more people move workloads to the cloud and doing so is never without challenges. We understand this experience may have shaken your confidence in us as a provider and we understand that we must not only work to repair our network, but your trust as well.
Please do not hesitate to contact us with any questions or concerns.
CyberLynk will be performing a planned maintenance event within CyberLynk’s Milwaukee, Wisconsin (MKE1) Datacenter.
Date: Saturday, April 25, 2020 (April/25/2020)
Start Time: 8:00 PM CDT (April/25/2020)
End Time: 11:59 PM CDT (April/25/2020)
Services affected: ALL SERVICES – Network Connectivity
Duration: 4 hours
Although we expect the downtime to be minimal, we ask that you plan accordingly due to possible unforeseen occurrences during the maintenance window. CyberLynk’s goal is to successfully complete the task and restore service within the stated time frame, with minimal impact to CyberLynk services.
We apologize for any inconvenience that you may experience. We value your business and care about your satisfaction as a CyberLynk Customer. Please be assured all CyberLynk authorized maintenance activities are to ensure optimal performance of our network facilities and equipment.
Please refer to the following information for planned activities:
- VLAN Grooming
- Performing Network Optimization on Backbone
- Upgrade IOS & Reboot Several DC1/DC2/DC3 Access Switches
Access to your servers and/or service(s) within our Milwaukee, WI (MKE1) datacenter will be available during this scheduled maintenance window. However, at times you may experience slowdowns while traffic is shifted to redundant devices & other bandwidth providers. Most customers will only experience 10-15 minutes of downtime as network & BGP peering sessions are reestablished. CyberLynk will only be performing network maintenance during this event. Servers will not be rebooted during this maintenance window. Power cycling your VPS or dedicated server(s) will only cause additional down time.
If you require further information, please feel free to email email@example.com and reference ticket number: FZB-664318
Our support ticket system will be staffed during this time and if you have any questions please reply to this email. If during the network maintenance you require assistance you can call 414-858-9335, leave a message and a support ticket will be opened.