CyberLynk Network Engineers will be performing a planned maintenance within CyberLynk’s Phoenix, Arizona (PHX1) Datacenter.
Date: Wednesday, November 23rd, 2016 (11/23/2016)
Start Time: 11:00 PM MST (11/23/2016)
End Time: 11:59 PM MST (11/23/2016)
Services affected: Internet Connectivity & BGP
Duration: 1 hour
Although we expect the downtime to be minimal, we ask that you plan accordingly due to possible unforeseen occurrences during the maintenance window. CyberLynk’s goal is to successfully complete the task and restore service within the stated time frame.
We apologize for any inconvenience that you may experience. We value your business and care about your satisfaction as a CyberLynk Customer. Please be assured all CyberLynk authorized maintenance activities are to ensure optimal performance of our network facilities and equipment.
Please refer to the following information for planned activities:
- CyberLynk Fiber Internet Backbone Maintenance (Affecting all customers with services in CyberLynk’s Phoenix Datacenter)
Access to your servers and/or service(s) within our Phoenix, AZ (PHX1) datacenter will be available during this scheduled maintenance window. However, at times you may experience slowdowns while traffic is shifted to redundant devices & other bandwidth providers. Certain customers may experience complete loss of connectivity during part of the maintenance window for up to 30 minutes. Most customers will only experience 10-15 minutes of downtime as network & BGP peering sessions are reestablished.
We will provide updates via Facebook and Twitter once the maintenance is completed.
If you require further information, please feel free to email email@example.com and reference ticket number: ZFL-372068