Sales Engineer & Manager
(FULL Time – Salary Position)

Job Description/Responsibilities: As a Sales Engineer & Manager, you will be responsible for new business opportunities via ‘warm’ leads in the small and medium business market and introduce new products and services to our existing clients for up-sell and cross-sell opportunities. You will meet with decision-makers to analyze the client’s requirements by performing a technology assessment of their existing network infrastructure and support system. Additionally, you will identify areas for improvement and recommend solutions to increase business efficiencies and productivity while reducing costs to monitor, manage, secure and improve the network systems of our prospective clients.

You will also manage our engineers and technicians that are in the field and performing remote administration for our existing customer base. You will be responsible for managing those staff members and ensuring projects are completed in a timely manner.

You will be expected to meet or exceed the projected dollar volumes in terms of revenues and profitability, as well as meeting the sales activity requirements together with the sales team. In return, we offer a competitive salary with a comprehensive benefits package.

This Sales Engineer will be responsible for the following:

  • Manage current accounts and design appropriate IT solutions based on clients’ needs
  • Present technology demonstrations
  • Attend initial sales meetings and client meetings with account executives
  • Providing technical advice to customers on all aspects of the installation both before and after the sale
  • Make professional presentations to customers and prospects, and communicate complex technical issues in layman’s terms
  • Write clear and concise proposals
  • Work on technical projects, working with staff and vendors to gather requirements, scope technical efforts, determine solutions, setup project tasks/plans, and implement those solutions
  • Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture

The Manager side of this position will be responsible for the following:

  • Manage 2-5 engineers that will perform daily IT consulting services
  • Managing workload in order to organize and prioritize daily and weekly goals
  • Perform initial diagnostic evaluation, address technical issues, and provide end user education and instruction
  • Resolve issues within the scope and control of the service offering
  • Provide guidance to end users in procedures and policy for the administration and security of both the endpoint and the server
  • Refer issues that are not remotely solvable by the help desk technician to the appropriate team resource for resolution
  • Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements (SLAs) and expectations of Client
  • Provide prompt and accurate services with regards to status of Incident or Change requests to our customers
  • Participate in a 24×7 on-call rotation with peers
  • Manage IT Consulting projects from initial conversations to final completion

Job Requirements:

  • Experience of leading a team through detailed process development, planning, requirement gathering, reporting and tracking, especially managing user’s expectations
  • Have experience with Apache, CentOS, DNS, hosted services, MySQL, Windows Server
  • Background in IT or in a Data Center environment
  • System Monitoring and Automation
  • Good knowledge of network design – Working with Firewalls, DNS, Load Balancers
  • Strong sense for security – both internally and on the hosting systems
  • Experience maintaining massive amounts of storage including backup systems
  • Advanced Linux System Administration, Configuration, and System Security
  • Advanced systems troubleshooting skills
  • Prefer some programming experience (particularly Perl, PHP, HTML, MySQL)
  • Prior experience in software as service architectures (SaaS)
  • Experience working with an On Demand company
  • Strong people management skills including: effective planning, organizing and prioritization of tasks, delegation, developing and motivate the teams, critical and strategic thinking, good communication and presentation skills and ability to maintain high team spirit
  • Strong attention to detail and problem solving skills
  • Able to work independently and well on a team
  • Creative thinking and ability to ‘think outside the box’ are ESSENTIAL
  • Well organized, attentive to details, and able to meet demanding deadlines
  • Understanding of principles of voice and data communications
  • General telephony understanding
  • Knowledge and experience partnering with both business stakeholders and senior IT professionals
  • Must be people-oriented and understand how to lead. Ability to quickly form relationships and balance a wide variety of priorities
  • Ability to identify opportunities for business value and process improvement, communicate strategies, and champion adoption to achieve desired results
  • Strong written and verbal communication, presentation, and business skills required. Proficient communication, negotiation and presentation skills. Good command of written and spoken English
  • Experience working with TCP/UDP, SIP, RTP/RTCP or other multimedia network protocols

Attitude & Work Ethic:

  • Possess a positive, proactive attitude
  • Excellent problem solver
  • Strong technical orientation
  • Able to think clearly in stressful situations
  • Ability to logically troubleshoot
  • Ability to multi-task
  • Ability to thrive in a fast-paced environment
  • Be able to provide clear explanation of technical related issues to non-technical users, and coach users through basic technical troubleshooting and resolution steps
  • Have a strong organization and prioritization skills, including pro-active tracking of open issues
  • Strong communications skills both written and oral, including remote customer support and through use of the telephone and ticket system
  • The ability to manage your time and prioritize issues without being micro managed
  • The ability to pick up on new tech as it develops, and be eager to do so
  • The know how to “google” an issue and solve it by trying first before asking for help
  • The wherewithal to know if something is out of your scope of knowledge, and be willing to reach out for help

Job Desirables (Preferred):

  • 4 year degree from accredited college/university or equivalent real world experience
  • A+, CCNA, MCP, Linux Certifications, etc.
  • Web Hosting and ISP experience
  • Mac Experience
  • IT Consulting Experience
  • Sales & Quoting Experience

If you are a team player that thinks outside of the box; if you are motivated, a self-starter, and can perform daily functions without supervision, CyberLynk is looking for you! Join a team that is shaping the way that Business Internet Services are provided in the Midwest. Based on the concept of building relationships and providing solutions, the CyberLynk team continues to be very successful.

CyberLynk offers a competitive salary, 401K matching, 100% company paid health care premiums, comprehensive benefits package, and virtually unlimited advancement opportunity. CyberLynk also offers the opportunity for talented individuals to grow in an entrepreneurial environment.

CyberLynk is locally owned and operated and is an equal opportunity employer.