Phone: 1-800-862-5965

Technical Project Manager

Technical Project Manager
(FULL Time – Salary Position)

Job Description/Responsibilities: CyberLynk is currently seeking a Project Manager with Linux, Apache, MySQL, PHP; 2-5 years of Project Management and/or Business Analyst experience. Initially this position would provide project management and support for our hosted Asterisk & FreePBX and shared website/email hosting services. As this position grows responsibilities like organizing documentation to span multi-department projects will be added.

Applicants should understand that while the title of this position is partially ‘project manager’ you will also be required to do certain technical aspects of these projects while coordinating with other CyberLynk engineers to complete their respective parts of the projects. This is NOT strictly a project management position.

This Technical Project Manager will be responsible for the following:

  • Collecting new business requests
  • Gathering, validating and documenting business requirements/processes
  • Coordinating project activities, to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations
  • Monitoring testing activities; and assist with user acceptance testing
  • Preparing user documentation for end-user training
  • Opening & managing support tickets with customers
  • Monitoring and summarizing progress of project(s) and preparing status reports
  • Answer help desk phone calls & emails from end users and system administrators with regards to the operation of Asterisk & FreePBX servers & software
  • Perform initial diagnostic evaluation, address technical issues, and provide end user education and instruction
  • Troubleshoot phone features and application issues
  • Resolve issues within the scope and control of the service offering
  • Provide guidance to end users in procedures and policy for the administration and security of both the endpoint and the server
  • Refer issues that are not remotely solvable by the help desk technician to the appropriate team resource for resolution
  • Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements (SLAs) and expectations of Client
  • Provide prompt and accurate services with regards to status of Incident or Change requests to our customers
  • Work on technical projects, working with staff and vendors to gather requirements, scope technical efforts, determine solutions, setup project tasks/plans, and implement those solutions
  • Lead VOIP projects from initial conversations to final completion
  • Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture

Job Requirements:

  • 2-5 years of Project Management and/or Business Analyst experience
  • Good time management skills
  • Very good written, presentation and verbal communication skills
  • Excellent organizational skills; ability to plan and organize work activities
  • Professional and personable; ability to work collaboratively with colleagues at all levels
  • Willing to take initiative, deal with ambiguity and assume responsibility
  • Working knowledge of Project Management Processes
  • 3+ years as a Linux Systems Administrator
  • Should Have experience with Apache, CentOS, DNS, hosted services, MySQL
  • Background in IT or in a Data Center environment
  • Strong sense for security – both internally and on the hosting systems
  • Linux System Administration, Configuration, and System Security
  • Prefer some programming experience (particularly Perl, PHP, HTML, MySQL)
  • Prior experience in software as service architectures (SaaS)
  • Experience working with an On Demand company
  • Strong attention to detail and problem solving skills
  • Able to work independently and well on a team
  • Creative thinking and ability to ‘think outside the box’ are ESSENTIAL
  • Understanding of principles of voice and data communications
  • General telephony understanding
  • Understanding of VOIP platforms like Trixbox, Elastix, Freeswitch or FusionPBX
  • Configuring various VOIP Phones and iOS/Android Smart Phones
  • Knowledgeable in IP Telephony, unified communications, data networking, telecommunications, video technologies and Call Center
  • Experience working with any/all VoIP and TDM based systems including but not limited to: Cisco Communications Manager, Avaya, Nortel, NEC, Shortel, Siemens, Toshiba
  • Experience working with TCP/UDP, SIP, RTP/RTCP or other multimedia network protocols

Attitude & Work Ethic:

  • Possess a positive, proactive attitude
  • Excellent problem solver
  • Strong technical orientation
  • Able to think clearly in stressful situations
  • Ability to logically troubleshoot
  • Ability to multi-task
  • Ability to thrive in a fast-paced environment
  • Be able to provide clear explanation of technical related issues to non-technical users, and coach users through basic technical troubleshooting and resolution steps
  • Have a strong organization and prioritization skills, including pro-active tracking of open issues
  • Strong communications skills both written and oral, including remote customer support and through use of the telephone and ticket system
  • The ability to manage your time and prioritize issues without being micro managed
  • The ability to pick up on new tech as it develops, and be eager to do so
  • The know how to “google” an issue and solve it by trying first before asking for help
  • The wherewithal to know if something is out of your scope of knowledge, and be willing to reach out for help

Job Desirables (Preferred):

  • 4 year degree from accredited college/university or equivalent real world experience
  • A+, CCNA, MCP, Linux Certifications, etc.
  • Experience with Asterisk and/or FreePBX
  • Web Hosting and ISP experience
  • Mac Experience

If you are a team player that thinks outside of the box; if you are motivated, a self-starter, and can perform daily functions without supervision, CyberLynk is looking for you! Join a team that is shaping the way that Business Internet Services are provided in the Midwest. Based on the concept of building relationships and providing solutions, the CyberLynk team continues to be very successful.

CyberLynk offers a competitive salary, 401K matching, 100% company paid health care premiums, comprehensive benefits package, and virtually unlimited advancement opportunity. CyberLynk also offers the opportunity for talented individuals to grow in an entrepreneurial environment.

CyberLynk is locally owned and operated and is an equal opportunity employer.